Account Deletion Help

Delete your account in the app

Open More > Security > Delete my account, enter the confirmation word shown on screen, and confirm deletion. You can complete this in the app; no website visit or support email is required.

If you cannot sign in

Your organization administrator can help with access problems. Disabling an account or removing workspace access is different from deleting the personal account and its associated data.

• Email esenlik@iyely.com from the work email address registered to your account.
• Use “iyely Course account deletion” as the subject.
• Include your full name, account email, and workspace/organization name. Never send your password, two-factor authentication code, or recovery codes.
• If you cannot access the registered email, say so in your message. We may ask for additional identity or organization-authorization verification to protect the account.

What is deleted

In-app deletion closes your account immediately after confirmation and successful revocation of any linked Apple authorization. Your profile and contact information are anonymized, sessions are revoked, and your Course AI conversations, messages, and pending actions are deleted. Email requests are handled within the period required by applicable law. We explain any necessary verification, lawful exception or extension, and the outcome.

What may be retained

Deleting one staff account does not automatically delete applicant/student applications, tasks, documents, or organization audit history owned by your organization. You can separately ask your organization, as data controller, to delete those records.

Limited information required for legal, financial, dispute, or security obligations may be retained with restricted access for the applicable period and then deleted or anonymized. Backup copies are overwritten during the normal backup cycle.

Help with deletion

Email: esenlik@iyely.com

Privacy questions: kvkk@iyely.com