Delivery and Refund Policy

1. Delivery

• iyely Course is a cloud-based software service; no physical product is shipped.
• As soon as your payment is confirmed, the purchased plan is activated automatically in your workspace and the service becomes available on the web (course.iyely.com) and the iOS/Android mobile apps.
• The delivery confirmation, order summary, and invoice are sent to the email address provided with your order.
• If the plan is not activated within 24 hours for technical reasons, contact support; if the issue cannot be resolved, your payment is refunded.

2. Free trial

No payment is collected during the free trial. You may stop using or delete your account at any time during the trial without a separate cancellation request.

3. Cancelling your subscription

• You can cancel your subscription at any time from the subscription settings in the app or by emailing support.
• Cancellation takes effect at the end of the current paid period. You keep access until then and are not charged for the next period.
• After cancellation, your workspace is kept for 30 days so you can export your data.

4. Refund policy

Because the service is performed instantly in an electronic environment, subscription fees are generally non-refundable, and no partial (pro-rated) refunds are given for unused days or seats. Refunds are issued in the following cases:

• A duplicate charge for the same period.
• A charge for an incorrect amount caused by a technical error.
• A renewal charge collected even though you cancelled before the end of the period.
• The service could not be provided continuously during the paid period for reasons attributable to the seller.
• Any other case where a refund is required by law.

5. How refunds are made

Approved refunds are made via iyzico to the card used for payment within 14 days of approval. The time it takes to appear on your statement depends on your bank and may take several business days. A corrective invoice is issued for the refunded amount.

6. Right of withdrawal

iyely Course is a business service; the right of withdrawal does not apply to purchases made for commercial or professional purposes. For purchases made as a consumer, under Article 15/1-(ğ) of the Turkish Distance Contracts Regulation there is no right of withdrawal for services performed instantly in an electronic environment. Details are in the Distance Sales Agreement.

7. Cancellation and refund requests

For cancellation or refund requests, email esenlik@iyely.com with your workspace name, billing details, payment date, and the reason for your request. We respond within 3 business days. Never send your full card number or security code by email.